Importance of This Policy

As P I Holiday Inn operates with only three luxury rooms, last-minute cancellations can significantly impact availability and planning. This policy helps us:

• Manage room availability responsibly
• Offer fair opportunities to other guests
• Maintain consistent service standards

We kindly request guests to read this policy carefully before confirming a booking.

Booking Confirmation & Advance Payments

A booking is considered confirmed only when:

• Availability is confirmed by P I Holiday Inn
• Any required advance payment is received
• Booking details are acknowledged via phone, WhatsApp, or email

Advance payments, when requested, help secure the reservation and block the room exclusively for the guest.

Cancellation by the Guest

Standard Cancellation Policy

Cancellations made well in advance of the check-in date may be eligible for a refund or rescheduling, subject to availability and confirmation.

Cancellations made closer to the check-in date may not be eligible for a full refund due to limited room availability. The exact refund eligibility will be communicated clearly at the time of booking.

Short-Notice & Last-Minute Cancellations

For cancellations made at short notice:

• Advance payments may be partially or fully non-refundable
• Refund decisions depend on whether the room can be rebooked

This is necessary to compensate for blocked availability.

No-Show Policy

A no-show occurs when:

• The guest does not arrive on the confirmed check-in date
• No prior cancellation or communication is provided

In the event of a no-show:

• The booking may be considered cancelled
• Any advance payment may be non-refundable
• The room may be released for other guests

Early Check-Out

If a guest decides to shorten their stay after check-in:

• Refunds for unused nights are not guaranteed
• Decisions are made based on booking conditions and availability

Guests are encouraged to inform us as early as possible if plans change.

Refund Processing

Refund Method

If a refund is approved:

• Refunds will be processed using the original payment method, where possible
• Alternative methods may be arranged if required

Refund Timeframe

• Approved refunds may take 7–14 working days to process
• Processing time may vary depending on banks or payment providers

Guests will be informed once the refund is initiated.

Booking Modifications & Date Changes

We understand that guests may need to change travel dates.

Date Change Requests:

• Subject to availability
• May be treated as a rescheduling rather than a cancellation
• Rate differences may apply depending on season

Guests are encouraged to contact us early to explore flexible options.

Cancellation by P I Holiday Inn

In rare circumstances, P I Holiday Inn may need to cancel a booking due to:

• Unforeseen operational issues
• Force majeure events
• Safety or maintenance concerns

In such cases:

• Guests will be informed immediately
• A full refund of any advance payment will be provided
• No additional compensation will be payable

Force Majeure

P I Holiday Inn is not responsible for cancellations or disruptions caused by events beyond reasonable control, including:

• Natural disasters
• Government restrictions
• Public emergencies
• Power or utility failures

Refund decisions in such cases will be handled fairly and communicated clearly.

Refund Eligibility Summary

Refund eligibility depends on:

• Timing of cancellation
• Booking conditions agreed at confirmation
• Ability to rebook the room
• Nature of the cancellation

All decisions are made transparently and communicated directly.

How to Request a Cancellation or Refund

To request a cancellation or refund, please contact us directly and provide:

• Booking reference or details
• Guest name
• Check-in date
• Reason for cancellation (optional but helpful)

Contact Information

P I Holiday Inn
No. 66, 1/F, Alubogahawatta,
Jaburaliya, Madapatha,
Piliyandala, Sri Lanka
📞 Phone / WhatsApp: +94 71 766 0022
📧 Email: hello@piholidayinn.com
🌐 Website: https://piholidayinn.com

Policy Updates

P I Holiday Inn reserves the right to update or revise this Cancellation & Refund Policy at any time.

• Updates will be posted on this page
• Effective immediately upon publication

Guests are encouraged to review this policy before each booking.

Acceptance of Policy

By confirming a booking with P I Holiday Inn, guests acknowledge that they have read, understood, and agree to this Cancellation & Refund Policy.